This page contains TVB Metal Solutions' Privacy Policy and SMS Terms & Conditions.

These documents govern our transactional SMS program used for order confirmations, pickup notifications, delivery updates, and customer service communications.

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Privacy Policy and Terms & Conditions

Effective Date: 7/22/2026

TVB Metal Solutions (“we,” “our,” or “us”) respects your privacy and is committed to protecting the information you provide when interacting with our website, services, and communications, including SMS/text messaging.

1. Information We Collect We may collect the following types of information:

a. Personal Information

  • Name

  • Phone number

  • Email address

  • Company name

  • Project or material request details (e.g., cut lists, quotes)

b. Automatically Collected Information

  • IP address

  • Browser type

  • Website usage data (via cookies or analytics tools)

2. How We Use Your Information

We use your information to:

  • Provide quotes, fulfill orders, and respond to inquiries

  • Communicate regarding orders, deliveries, and pickups

  • Send service-related updates via phone, email, or SMS Improve our website and customer experience

  • Maintain internal records for business operations

3. SMS/Text Messaging (Important)

By providing your mobile phone number and voluntarily opting in, you consent to receive transactional SMS messages from TVB Metal Solutions regarding:

  • Order confirmation

  • Delivery coordination

  • Pickup confirmation

  • Customer service communications

Message Frequency: Message frequency may vary based on your interactions with us.

Message & Data Rates: Message and data rates may apply depending on your mobile carrier.

TVB Metal Solutions does not send promotional or marketing text messages through this SMS program.

Consent to receive SMS messages is not a condition of purchasing goods or services.

4. Opt-In & Opt-Out Opt-In

You may opt in to receive SMS messages by:

  • Selecting the SMS consent checkbox during checkout on our website.

  • Submitting a website form that includes SMS consent.

  • Providing written consent where applicable.

  • You can opt out at any time by: Reply STOP to unsubscribe at any time or HELP for assistance.

  • For additional assistance, contact TVB Metal Solutions at (669) 888-8003 or sales@tvbmetals.com

After opting out, you will no longer receive SMS messages unless you opt back in.

5. Data Sharing & Third Parties

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent will not be shared with any third parties for marketing purposes. We do not sell or rent your personal information. We may share your information only with trusted third-party service providers as necessary to operate our business, including:

  • Communication platforms (e.g., RingCentral)

  • Payment processors (e.g., Quickbooks)

  • Website hosting or analytics providers (e.g., Squarespace, Shopify)

These providers are required to protect your information and use it only for service-related purposes.

6. Data Security

We take reasonable administrative and technical measures to protect your information from unauthorized access, disclosure, or misuse.

7. Your Rights

You may:

  • Request access to your personal data Request corrections or updates

  • Request deletion of your information (subject to business/legal requirements)

To make a request, contact us using the information below.

8. Cookies & Tracking

Our website may use cookies or similar technologies to enhance user experience and analyze website traffic. You can adjust your browser settings to disable cookies if preferred.

9. Children’s Privacy

Our services are not directed to individuals under the age of 18, and we do not knowingly collect personal information from children.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised effective date.

11. Contact Information

TVB Metal Solutions, 16890 Church St, Bldg 1B, Morgan Hill, CA 95037

Phone: (669) 888-8003 Email: sales@tvbmetals.com

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SMS Terms & Conditions

By opting in to receive SMS messages from TVB Metal Solutions, you agree to receive transactional text messages related to your orders and customer service requests.

These messages may include:

  • Order confirmations

  • Pickup notifications

  • Delivery updates

  • Customer service communications

Message frequency varies.

Message and data rates may apply.

Reply STOP to unsubscribe.

Reply HELP for assistance.

Consent is not a condition of purchase.

For support, contact:

TVB Metal Solutions

(669) 888-8003

sales@tvbmetals.com