Sawing | Punching | Sheering | Bending | Flame Cutting | CNC Plasma Cutting | Nelson Stud Welding | CAD Drawing

Privacy Policy

TVB Metal Solutions

Effective Date: 3/20/2026

TVB Metal Solutions (“we,” “our,” or “us”) respects your privacy and is committed to protecting the information you provide when interacting with our website, services, and communications, including SMS/text messaging.

1. Information We Collect We may collect the following types of information:

a. Personal Information

  • Name

  • Phone number

  • Email address

  • Company name

  • Project or material request details (e.g., cut lists, quotes)

b. Automatically Collected Information

  • IP address

  • Browser type

  • Website usage data (via cookies or analytics tools)

2. How We Use Your Information

We use your information to:

  • Provide quotes, fulfill orders, and respond to inquiries

  • Communicate regarding orders, deliveries, and pickups

  • Send service-related updates via phone, email, or SMS Improve our website and customer experience

  • Maintain internal records for business operations

3. SMS/Text Messaging (Important)

By providing your phone number and opting in, you consent to receive text messages from TVB Metal Solutions, which may include:

  • Order updates, including Receipts

  • Quote follow-ups Scheduling and delivery coordination

  • Customer service communications

Message Frequency: Message frequency may vary based on your interactions with us.

Message & Data Rates: Message and data rates may apply depending on your mobile carrier.

4. Opt-In & Opt-Out Opt-In

You may opt in to receive SMS messages by:

  • Submitting a form on our website Providing verbal or written consent Initiating communication with us Opt-Out

  • You can opt out at any time by: Replying STOP to any message

  • Contacting us directly

After opting out, you will no longer receive SMS messages unless you opt back in.

5. Data Sharing & Third Parties

We do not sell or rent your personal information. We may share your information only with trusted third-party service providers as necessary to operate our business, including:

  • Communication platforms (e.g., RingCentral)

  • Payment processors (e.g., Quickbooks)

  • Website hosting or analytics providers (e.g., Squarespace, Shopify)

These providers are required to protect your information and use it only for service-related purposes.

6. Data Security

We take reasonable administrative and technical measures to protect your information from unauthorized access, disclosure, or misuse.

7. Your Rights

You may:

  • Request access to your personal data Request corrections or updates

  • Request deletion of your information (subject to business/legal requirements)

To make a request, contact us using the information below.

8. Cookies & Tracking

Our website may use cookies or similar technologies to enhance user experience and analyze website traffic. You can adjust your browser settings to disable cookies if preferred.

9. Children’s Privacy

Our services are not directed to individuals under the age of 18, and we do not knowingly collect personal information from children.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised effective date.

11. Contact Information

TVB Metal Solutions, P.O. Box 580, Morgan Hill, CA 95038

Phone: (669) 888-8003 Email: metal@tvbwelding.com‍ ‍